For the Fusiform Cast app to have optimal performance it is important to ensure:

  • The latest version of iOS is downloaded.
  • The current version of the Fusiform app.
  • The Firmware of the structure app is current.

Note: Before doing any updates, please write down your user credentials.

1. Ensure the iPad is on the latest iOS version. This can be done by going to Settings > General > Software Update

Furthermore, the latest iOS version will be listed here to cross check About iOS 16 Updates - Apple Support

2. Ensure the Fusiform app is on the latest version. Please see the link below to find the latest version of the application:

3. Check the Structure App to see if there are any firmware updates.

OHI1Scan Firmware Updates

The letter “i” in the top right corner will have a red circle if there is an update.

4.Calibrate the structure sensor from the Structure app.

Please refer to our "How to calibrate my 3D scanner" document for help with the calibration process.


If you need scanner support do not hesitate to reach out:
Call us at 1-800-551-3008 option 3 or email us at


Apex Logo
Arizona AFO Logo
Langer Logo
PedAlign Logo
Roomy SocksLogo
Safestep Logo
The Orthotic Group Logo

Apex Logo  Arizona AFO Logo    Langer Logo  PedAlign LogoRoomy Socks Logo  Safestep Logo  The Orthotic Group Logo