When a Data Syncing message is received it indicates that there may be Wi-Fi slowness or no network connection.

  • The first step in the troubleshooting process is always a hard restart of your iOS device. iOS needs a hard restart to be able to recognize the device properly again. Instructions to restart your device: Restart your iOS device
  • Additional steps may help to resolve the issue:
    • Exit the FusiformCAST app and sign back in.
    • Check your internet connectivity. Note: Getting WIFI signal on the iPad does not mean you have internet connection.
    • Check if you have any pending uploads then click "Sync".


If you need scanner support do not hesitate to reach out:
Call us at 1-800-551-3008 option 3 or email us at


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